Results of Recent Client Survey
The key finding from the recent client survey by Air Quality Consultants is that everyone rated the ‘overall service’ they received as either good or excellent, with the vast majority of these (72%) rating the service as excellent. The key to this success is shown to be the ‘knowledge and expertise’ of the Company and the ‘quality of the work’, both of which were rated by 81% of respondents as excellent.
The survey, which was carried out online, covered all clients who have received air quality reports from Air Quality Consultants in the last year. A total of 72 clients completed the survey,15%being local authorities and 85% private sector, the latter included planning consultants, developers and consulting engineers. Air Quality Consultants pledged to donate £5 to the British Heart Foundation for each completed questionnaire, and a donation of £360 has now been made.
The results of the survey are summarised in Table 1.
Table 1: Summary of results (percentages). The question was: “Please rate Air Quality Consultants for the following”
| Question |
Excellent and Good |
Average |
Poor and Very Poor |
| Knowledge and expertise |
100 |
- |
- |
| Clarity of information |
96 |
4 |
- |
| Timely response to queries |
97 |
3 |
- |
| Credibility in the Industry |
99 |
1 |
- |
| Quality of the work |
100 |
- |
- |
| Value for money |
92 |
8 |
- |
| Meeting deadlines |
97 |
3 |
- |
| Easy to work with |
99 |
1 |
- |
| Overall rating of service |
100 |
- |
- |
The answers to all questions were overwhelmingly ‘good’ or ‘excellent’, with excellent being the predominant response, as illustrated in (Figure 1).
Figure 1: Results for questions on ‘knowledge and expertise’ and ‘overall service’
Twenty four of the respondents provided further comments, a number of which are reproduced in Table 2.
Table 2: Detailed comments provided by respondents
| Type of respondent |
Comment
|
| Developer |
I have to say I found the whole experience very positive and proactive. A breath of fresh air actually!!!
|
| Planning Consultancy |
Very swift at dealing with enquiries and putting forward solutions to problems.
|
| Local Authority |
Very good quality and efficient service. Worked to deadline and produced clear and concise report
|
| Consulting Engineers |
We have been exceptionally happy with the service received and will continue to use AQC.
|
| Local Authority |
I'm very happy with service that you provide. The team is very knowledgeable, friendly, easy approachable and always very helpful.
|
| Developer |
Very satisfied with the quality and timeliness of the advice provided and would appoint AQC again.
|
| Consulting Engineers |
Responded very quickly and effectively to a short-notice package of work and provided detailed, comprehensive report addressing issue raised, with clear conclusions.
|
| Planning Consultancy |
Always find those I work with very helpful and in particular make great effort to meet timescales, which are often very short.
|
| Consulting Engineers |
Many thanks for your efforts. I honestly cannot fault the quality, efficiency or the support that you have provided.
|
| Planning Consultancy |
AQC have always provided a very good service for our clients.
|
| Developer |
I was introduced to AQC by ECUS and have been impressed with the work and service received.
|
Air Quality Consultants is planning to build on these results by routinely inviting all recipients of Air Quality reports to complete a simple on-line questionnaire. This will form as part of the Company’s QA/QC programme, which is certified to ISO 9001 (2008). The feedback from the questionnaire will be used to ensure that the quality of the Company’s work is maintained at it’s current high level.