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Customer Survey Update

21-07-2016

Delivering sound, reliable expert advice and a consistently high quality of service is fundamental to everything that Air Quality Consultants does.

The company’s on-going client survey, now in its fifth year, shows that 99% of clients find Air Quality Consultants’ service to be ‘excellent’ or ‘good’, with the vast majority rating it as ‘excellent’. Further details are provided below.

About the survey

In August 2011 Air Quality Consultants commissioned a survey to measure how clients rate the company’ service and find out what they value most about working with Air Quality Consultants.  Since that time clients have been routinely invited to give their feedback in order to ensure that the quality of the work is being maintained.  This forms part of the Company’s QA/QC programme, which is certified to ISO 9001 (2008). 

As of 1 July 2016, 172 survey responses have been received, and the year-on-year results over the five years show consistent performance. 

Key findings

The overall service that clients receive from Air Quality Consultants is rated as either excellent or good by 99% of respondents, with the vast majority (74%) rating the service as excellent. This success is largely down to the knowledge and expertise of the Company, which is rated by 80% of respondents as excellent, while everyone rates the quality of the work as good (27%) or excellent (73%). 



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