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Results from on-going customer survey

27-09-2019

Delivering sound, reliable expert advice and a consistently high quality of service is fundamental to everything that Air Quality Consultants does.

Delivering sound, reliable expert advice and a consistently high quality of service is fundamental to everything that Air Quality Consultants does. The company’s on-going client survey, now in its 8th year, shows that 99.6% of clients find Air Quality Consultants’ service to be ‘excellent’ or ‘good’, with the vast majority rating it as ‘excellent’. Further details are provided below.

About the survey
In August 2011 Air Quality Consultants commissioned a survey to measure how clients rate the company’ service and find out what they value most about working with Air Quality Consultants.  Since that time clients have been routinely invited to give their feedback in order to ensure that the quality of the work is being maintained.  This forms part of the Company’s QA/QC programme, which is certified to ISO 9001: 2015.  

As of September 2019, 224 survey responses have been received, and the year-on-year results over the seven years show consistent performance. 

Key findings
The overall service that clients receive from Air Quality Consultants is rated as either excellent or good by 99.6% of respondents, up from 99.5% last year with the vast majority (74.7%) rating the service as excellent. This success is largely down to the knowledge and expertise of the Company, which is rated by 81.8% of respondents as excellent, with 100% of respondents rating the quality as excellent or good.

The full results are shown below.



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